Frequently Asked Questions
How long will it take me to get my package?
We deliver throughout Europe within 2-4 working days.
What is the shipping cost?
Shipping price varies based on your location, once you select your location the shipping price will be displayed in shopping cart.
What are the payment options?
We accept payment by card, bank transfer and cash on delivery.
How does a return/refund work?
If your goods have arrived damaged or there is any other problem, simply email us at info@lyss.eu and we will resolve the issue together!
Is it safe to pay by card when making a purchase?
Card payment on our e-shop is secure thanks to the Shopify Payments solution, when accepting credit cards we use the 3D Secure solution - the most modern application of the MasterCard and Visa card associations enabling secure card payments on the Internet, you enter your credit card details directly to the bank and they are deleted immediately after completing the payment, the data transfer takes place via the secure HTTPS protocol, which encrypts this information.
